Simplified » user testing http://www.simplified.co.za Simplified communication and plain English for financial services Sun, 07 Dec 2025 16:57:24 +0000 en-US hourly 1 https://wordpress.org/?v=4.0.32 What is plain English? http://www.simplified.co.za/index.php/what-is-plain-english/ http://www.simplified.co.za/index.php/what-is-plain-english/#comments Fri, 11 Dec 2015 15:48:10 +0000 http://www.simplified.co.za/?p=690 Plain English is when a reader can find, understand and use the information they need from a piece of communication. Plain English includes a range of elements such as the use of everyday words instead of jargon and legalese, and short, active sentences instead of long-winded passive sentences. But plain language isn’t only about words […]

The post What is plain English? appeared first on Simplified.

]]> http://www.simplified.co.za/index.php/what-is-plain-english/feed/ 0 To reap the rewards of clear communication, you must test your documents with customers http://www.simplified.co.za/index.php/you-must-test-your-documents-with-customers-otherwise-you-cant-be-sure-that-theyre-written-clearly-in-plain-language/ http://www.simplified.co.za/index.php/you-must-test-your-documents-with-customers-otherwise-you-cant-be-sure-that-theyre-written-clearly-in-plain-language/#comments Sat, 07 Nov 2015 17:54:07 +0000 http://www.simplified.co.za/?p=581 Many UK companies are investing in improving their customer communications so that they are written clearly, in a way that´s aligned with Treating Customers Fairly and the Consumer Rights Act. But how do you measure if you are achieving this goal when there are no objective criteria for clear communication or plain language? UK laws […]

The post To reap the rewards of clear communication, you must test your documents with customers appeared first on Simplified.

]]> http://www.simplified.co.za/index.php/you-must-test-your-documents-with-customers-otherwise-you-cant-be-sure-that-theyre-written-clearly-in-plain-language/feed/ 0