Simplified » user experience http://www.simplified.co.za Simplified communication and plain English for financial services Sun, 07 Dec 2025 16:57:24 +0000 en-US hourly 1 https://wordpress.org/?v=4.0.32 To reap the rewards of clear communication, you must test your documents with customers http://www.simplified.co.za/index.php/you-must-test-your-documents-with-customers-otherwise-you-cant-be-sure-that-theyre-written-clearly-in-plain-language/ http://www.simplified.co.za/index.php/you-must-test-your-documents-with-customers-otherwise-you-cant-be-sure-that-theyre-written-clearly-in-plain-language/#comments Sat, 07 Nov 2015 17:54:07 +0000 http://www.simplified.co.za/?p=581 Many UK companies are investing in improving their customer communications so that they are written clearly, in a way that´s aligned with Treating Customers Fairly and the Consumer Rights Act. But how do you measure if you are achieving this goal when there are no objective criteria for clear communication or plain language? UK laws […]

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