Simplified » consumer rights act

To reap the rewards of clear communication, you must test your documents with customers

Admin — Sat, 07 Nov 2015 17:54:07 +0000

Many UK companies are investing in improving their customer communications so that they are written clearly, in a way that´s aligned with Treating Customers Fairly and the Consumer Rights Act. But how do you measure if you are achieving this goal when there are no objective criteria for clear communication or plain language? UK laws […]

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The Consumer Rights Act and training in clear communication

Admin — Wed, 21 Oct 2015 11:52:52 +0000

The Consumer Rights Act – most of which came into force on 1 October 2015 – is the latest development in the rapid and ongoing transformation of the consumer landscape. Social media activism, regulatory intervention, and an increasingly informed consumer all mean that fairness, transparency, and simplicity in corporate communication are under the spotlight. The Consumer […]

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Plain English and Treating Customers Fairly audits

Admin — Sat, 27 Sep 2014 21:26:48 +0000

Large companies produce thousands of documents, from adverts to customer-service letters, from annual reports to supplier agreements. A company-wide plain English and Treating Customers Fairly audit allows you to identify strengths and weaknesses, and understand where to focus your efforts. The problem: no benchmarks or action plans for improvement A global financial services company committed itself to communicating […]

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