Clients
Who we work with
We work in South Africa and internationally. Many of our clients are in the financial services sector. We also work with government, professional services firms, and within the technology and telecoms industries. For more detailed project information, visit our Case studies.
| Organisation | Projects |
| Absa Insurance | Short-term insurance policies Training and mentoring in writing in plain language |
| African Alliance | Writing training for research analysts (South Africa and Kenya) |
| Afrifocus Securities | A tender proposal for institutional dealing A template for future tenders Writing training for research analysts |
| Allan Gray | Training in plain language and report writing |
| Alexander Forbes | Insurance policy documents Mini-audit on pension fund communication Training in plain language writing |
| Australian Insurance Group (AIG) | Customer-service and claims letters |
| Bond Exchange of South Africa | Board-level strategy reports, including a comprehensive research and analysis report Writing training |
| Barak Fund Management | Marketing materials for this hedge fund manager |
| Bowman Gilfillan | Training plain legal language to lawyers |
| De Beers | A human resources policy |
| Centre for Conciliation and Mediation Arbitration (CCMA) | Training commissioners to write effective awards |
| Corporate Lawyers’ Association of South Africa | Training plain legal language to lawyers, including the implications of the National Credit Act and Consumer Protection Bill |
| Cuzen, Woods Randaree Attorneys | Writing training for attorneys and advocates |
| Development Bank of South Africa (DBSA) | Writing training for a range of staff |
| Deutsche Bank | Writing training for analysts |
| Discovery | A range of website elements |
| Ernst & Young | Legal documents including:
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| Foschini Group | An insurance policy for jewellery |
| FNB | Pricing guides for banking services |
| FNB Credit Card Division | Credit card terms and conditions |
| FirstRand Group | Recommendations on the FirstRand Group’s Annual Report 2003 |
| FirstRand Legal Services | Security agreements, including a suretyship contract |
| Government Communications and Information Services (GCIS) | Imbizo documents in plain language The plain language section of the Government Communicators Handbook as well as an in-house style guide Writing training for GCIS staff Input to a comprehensive usability study for the government websites |
| Hollard | Group-risk income disability and dread-disease policies Service level agreement |
| Institute of Directors | Editing the King III report on corporate governance |
| Levi Strauss | The HIV policy for the HR department |
| Liberty Life | Insurance documents, including long-term policies, investment quotes, and various brochures and letters Tone-of-voice guidelines Courses in the principles of plain language, clear legal writing and writing for the Web Implementation specifications for system-generated documents Information design guidelines for brochures Agency agreements Train-the-trainer programme A licence agreement for in-house training A electronic assessment programme run through QuestionMark An intranet site about plain language which incorporates plain-language games |
| Old Mutual | Plain-language training, including implications of the National Credit Act, for in-house lawyers |
| Momentum | Broker guides Insurance documents, including long-term policies |
| Motorite | Short-term insurance documents, including technical specifications |
| MS Life | Long-term insurance policies |
| Mutual Federal | A buildings, household contents and liability policy |
| Peregrine Capital | Presentation materials |
| PPS | Training in letters, emails and policies |
| Government Public Service and Administration Department | Early Warning System report |
| Rand Merchant Bank | An electronic retirement calculator |
| South African Law Reform Commission | Training commissioners in report writing |
| Santam Insurance | Training in-house lawyers Writing and editing insurance policies and schedules |
| Taurus | Training research reports and Powerpoint presentations to business analysts |
| Total | A plain-language brochure explaining a Trust |
| The Clade Group | A content strategy for this investment management and hedge fund company |
| Union Transport | Training sales staff to write tenders and proposals |
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